Head of Customer Success

Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.

High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.

Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners https://lsvp.com, General Catalyst https://www.generalcatalyst.com, and Primary https://www.primary.vc. The team is headquartered in New York and brings deep expertise in finance and AI.

ABOUT THE ROLE

Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across the book of business, and partner closely with leadership across Client Services.

This is a senior, hands-on role for someone who makes things happen. You’ll bring the operational horsepower to turn goals into results, keep the team executing at a high bar, and stay close enough to our most important accounts to step into the room with executive stakeholders when it counts.

You’ll partner closely with Implementation on smooth handoffs and go-lives, and with Sales, Product Delivery, Support, Product, and Engineering so customers don’t just adopt Tabs — they see measurable ROI and grow with us.

WHAT YOU’LL DO

- Drive retention and expansion: Own how the numbers get hit — the motions, the renewal forecast, the risk management, and the day-to-day execution that protects and grows the base.

- Hire, develop, and retain the team: Lead and grow the CS team — managing both individual contributors and a manager. Define career paths, performance standards, and coaching rhythms, and hold a high bar without micromanaging.

- Be the senior escalation point: Step in decisively with c...