Inbound Sales Team Manager

INBOUND SALES TEAM MANAGER

Location: Remote (LATAM)

Working Hours: U.S. Pacific Time

Compensation: $1,800 USD per month. Additional bonuses may be available based on performance.

Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company.

The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments.

Homeowners contact the company directly to:

- Request renovation / construction estimates

- Schedule appointments

- Reschedule appointments

- Ask questions about services

- Follow up on projects

We are looking for someone who has previously built and managed this type of team.

RESPONSIBILITIES

- Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives

- Create processes, scripts, and training materials

- Ensure inbound leads are answered quickly and professionally

- Monitor team performance and quality

- Coach underperforming team members

- Maintain strong appointment booking rates

- Keep the team motivated, accountable, and productive

- Report results and recommend improvements

REQUIREMENTS

- Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.)

- Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives

- Experience recruiting and managing lower-cost remote staff

- Experience creating processes and training programs

- Strong English communication skills

- Available during U.S. business hours

- Extremely reliable

IDEAL CANDIDATE

You have personally built and managed a remote team responsible for handling inbound homeowner inquiries and scheduling appointments.

You know how to find good people, train them quickly, manage performance, and keep a lower-cost remote team operating at a high ...