Installed Base Sales Manager Asia Pacific Region
Give hope. Give health. Make your mark in the fight against cancer.At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.Job DescriptionThe work location can be in Thailand, Philippines, Malaysia, Singapore or IndonesiaReporting to: Acting Head of Sales Asia Pacific RegionEssential Duties and Responsibilities:Leads all the post installation customer care and opportunity developmentAchieves and exceeds order, revenue and profitability targets through service contract renewals, warranty conversions and sale of products, software and services into existing customer accountsDevelops and maintains an in-depth, comprehensive knowledge and expertise on Service and Installed Base (IB) product portfolio, including relevant upgrades and be first-line contact for upgrade sales support.Manages complete regional product lifecycle for the IB.Leads regular meetings with key customers.Builds and maintains relationships with key accounts, ensuring satisfaction and fostering long-term partnerships.Drive strategic and tactical initiatives and upgrades opportunitiesDevelops, runs and analyses regular Customer Satisfaction Surveys and implements result-based action plans.Tracks and understand the updates and upgrades roadmap envisioned for each fiscal year.Establishes IB sales opportunity management through Salesforce (SFDC).Reports on execution during regular reviews.Meets upgrade revenue targets as defined in the Annual Operating Plan (AOP).Drives revenue generating activities through contractual uplifts, and other optimizing measures.Improves IB sales processes where applicable.Liaises between business partners and the internal sales organization,Responsible for influencing sales behavior and capabilities.Interacts on a regular basis with cross-functional teams such as but not limited to Service, Sales and Marketing to contribute to APAC’s IB strategy.Offers cross-departmental trainings on IB offering.Works with Director Service and Operations, APAC to review service offerings and align them with market requirements based on market research.Drives pricing strategy based on market needs and financial analysis.Manages Customer Satisfaction Survey including result review and follow-up actions.Supports APAC Sales with virtual and in-person customer visits, product demonstrations, attending symposiums and congresses.Qualifications:...