IT Support Administrator

Job ContextThe IT Support Administrator is responsible for the provision of IT support to staff and contributing to Global Office infrastructure and projects.What You’ll DoFollow maintenance protocols to ensure systems are secure and ready for usersSourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardwareWhen required, order and assemble office furniture (e.g. office chairs, desks etc.)Assemble and configure IoT hardware and dispatch to clients, followed by remote support/on-site installation assistance and maintenanceConfiguring and dispatching of GPS trackers and related hardware to clients and organising installation followed by remote troubleshootingSetting up and maintaining employee workstations and providing in office and remote desktop supportAssist with the maintenance of the office internet, intranet, data network and VoIP systemsAssist with various Salesforce Administration tasks, data sorting/analysis and transformation of system dataComplete tasks/work on cases assigned via SalesforceAssist with inducting new starters by preparing IT Starter Packs for new employeesCreating Simpro builds for new starters and dummy builds for job candidatesSetting up new starters on systems (including Mattermost, Google Suite, Global Phone List etc.) and removing leaversConfigure and dispatch hardware to staff and clients, ensuring new equipment is ‘signed out’ by new employees and logged on SalesforceAssist with ensuring the return of all hardware and equipment of leaversMaintain and troubleshoot devices and systems, hardware, and softwareDocument and update IT processes and procedures as and when requiredUpdate and ensure the accuracy of inventory of all company hardware assetsEnsure timely response and resolution of any IT-related issues for both in office and remote employeesAdministration of various systems and access management and controlConduct timely audits of software and systems for complianceCarry out monthly stock takes of hardwareEnsuring areas of non-conformance are escalated to ManagementContinually review work practices and recommend ways in which practice, systems and/or processes can be improvedParticipate in activities that address improving performance and actively promote improvementWhat You’ll BringFriendly, approachable and passionate about delivering excellent internal customer serviceA positive can-do attitudeA natural problem solver (not problem finder!)Ability to be discreet, professional and maintain confidentialityExperience providing IT, hardware and software support in a busy environmentThe ability to use initiative and demonstrate resourcefulnessResilience and ability to work independently (and remotely)Excellent time management skills, and the ability prioritise and meet tight deadlinesKnowledge of hardware and software installation, troubleshooting and maintenanceExcellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship...