IT Support Engineer - US Working Hours (12:00CET - 20:00CET)
Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure.
Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger.
Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax.
We operate across 120+ countries, with clients going live in weeks, if not days.
Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Rated 4.5/5 stars and a High Performer on G2 and 4.6/5 stars on Gartner Peer Insights.
Find out more: www.fonoa.com http://www.fonoa.com
Position Overview:
As Fonoa grows, we seek an IT Engineer to help us scale internal IT processes and deliver outstanding support to our globally distributed team.
You’ll play a key role in shaping how we approach IT across the company—working closely with teams like People Ops, Finance, Legal, Sales, and Engineering to ensure everyone has what they need to do their best work.
We rely on Google Workspace, Slack, Zoom, and other third-party tools to connect and get things done. Our fleet consists primarily of Macs, with a mix of Windows and Linux laptops in the wild.
This role is ideal for someone who enjoys wearing multiple hats. On any given day, you might be onboarding a new joiner, responding to IT support requests, improving internal processes, exploring ways to enhance security, or automating something that used to take hours. You will also be part of the on-call rotation for urgent IT and Security requests.
If you’re passionate about helping people, love automation, and care deeply about good IT practices—we’d love to hear from you.
Key Responsibilities:
- Build a smooth, reliable day-one setu...