IT Team Leader

ABOUT MOTORWAY

Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role:

As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Key Responsibilities:

- Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.

- Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.

- Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.

- Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.

- Take initiative to continuously explore, learn, and develop your technical skills and experience.

- Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.

- Possess the capability to lead and mentor team members to develop into SMEs and address knowledge ga...