Junior Customer Care Representative
About us
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.
What you'll be doing
As our Junior Customer Care Representative, you’ll be the person who delivers outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Here's what your day-to-day will look like:
- Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
- Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions.
- Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
- Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
- Continuous Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills.
Who we're looking for
We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?
- Mindset & Growth - You bring a positive attitude, a growth mindset, and you are highly coachable. You actively seek, accept, and apply constructive feedback to improve your performance.
- Resilience & Adaptability - You possess high curiosity and stress re...