Lead – Operations
Our storyAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of improving lives.Be Alight – act with integrity, be real and empower others.It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.alight.com. Role Description The Process Lead is a domain expert who is responsible for operational performance, including meeting and exceeding contractual performance standards for the respective services. This position would facilitate- transition of new work / process, synergize with various upstream and downstream processes to identify opportunities for reducing non value ads and handoffs, work on short term assignments with significant degree of domain expertise and fair understanding of delivering ad-hoc projects.Key Responsibilities: -Assist in setting the team’s daily objectives, training fresh staff members, and motivating them to perform efficiently.Root Cause Analysis of Client Performance Issues with ongoing control mechanism.Mentoring as per any process updates received from the client’s side and to ensure that this knowledge has properly been passed on to all team members.Build out our operational excellence capabilities to drive process improvements and process documentation (SME Expertise)Lead Adhoc projects and cascade queries to the manager and responsible for Team CollaborationAct as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processesAbility to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements.Transitions & Mentoring – Actively involved in knowledge transfer and process set-upWork with US counterparts / client teams for -Transition of new workSOP updatesSOP Writing / conversionDomain Level ImprovementsTools / systems transitionAny other Adhoc / shared projectTo establish and analyze trends out of day-to-day transactions and involve peers / onshore counterparts.Eligibility & Knowledge Graduate in listed discipline BA, B.Com, BCA ( No Gaps / Failure throughout Graduation)Overall 8 and above years of work experienceClaim adjudication (LOA/ FMLA) experien...