Marketplace Operations Regional Manager, Americas
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.About the role We are seeking an AI & Automation Analyst to join our Product Operations team. This role will focus on analyzing digital operational processes and leveraging automation and AI-enabled solutions to improve efficiency, accuracy, and scalability across the organization. The ideal candidate is analytical, technically curious, and comfortable translating business needs into automated workflows and intelligent solutions. You will own solutions in production end-to-end, from design and implementation to monitoring, iteration, and adoption. Key Responsibilities Analyze existing operational workflows to identify inefficiencies, manual effort, and automation opportunities Partner with business stakeholders to gather requirements and understand end-to-end processes Design, build, test, and maintain automated workflows using automation platforms, scripts, and AI-enabled tools Apply AI capabilities (e.g. generative AI, machine learning models, intelligent document processing, chatbots) to enhance decision-making and process performance Develop process documentation, flow diagrams, and automation specifications Monitor automation performance, troubleshoot issues, and implement continuous improvements Support change management by providing training, documentation, and user support for automated solutions Track and report on automation impact, including efficiency gains, cost savings, and quality improvements About you Bachelor’s degree in Engineering, Business, Information Systems, Data Analytics, Computer Science, or a related field 2+ years of experience in business analysis, workflow optimization, process improvement, automation, or related roles Proven experience leading end-to-end automation initiatives, from opportunity identification through design, implementation, and optimization Strong experience working with automation platforms and tools, including workflow orchestration, R...