Membership Manager | Carnegie

Drive Membership Growth. Coach Your Team. Create Unforgettable Member Experiences. The Opportunity  As a Membership Manager, you’re the heartbeat of your club, leading a high-energy team of Member Support Consultants to drive membership growth and keep the club buzzing. You’ll be all-in on both attracting new members and keeping current members inspired, engaged, and coming back for more. You own the full member journey, from joiners to leavers, and make sure front desk operations and service standards are nothing short of exceptional. As a coach and mentor, you empower your team with the skills, confidence, and clarity to smash their goals. With sharp sales smarts, commercial insight, and people-first leadership, you’ll shape a culture that excites prospects to join and motivates members to stick with their fitness journey. At Goodlife, your leadership doesn’t just hit sales targets, it empowers your team and members to reach their personal best and transform their lives.  Key Responsibilities:  Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets  Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team  Create a structure to ensure that the MSC team achieves their daily minimum performance criteria  Assist with the delivery of sales training to develop the MSC team  Achieve member retention and growth budgets on a monthly basis  Ensure that enquiries via phone, email or in person are responded to within 24 hours  Support the Club and Regional Manager in developing initiatives to drive membership growth  Support the Club Manager in developing the MSC fortnightly roster   About you:  Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs  An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling  Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded  Previous experience of managing and mentoring a team  Ability to set and motivate others towards a goal  Experience using business computer systems  Current First Aid and CPR certificates  What we can offer you: A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.   In addition, we offer: Base salary + uncapped commissions with realistic earnings of $80k+ A free all club access, 24/7 Goodlife membership Additional benefits include anniversary leave days and...