Onboarding Coordinator
ABOUT 8FLEET:
8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both non-autonomous and future autonomous rideshare fleets. With our anticipated growth, we’re searching for passionate team members to join and grow with our team. You’ll be involved in every aspect of operations as we rapidly expand across Los Angeles and beyond!
ABOUT THE ROLE:
We are looking for a highly organized and proactive Onboarding Coordinator to own and manage the driver onboarding experience end-to-end. In this role, you will oversee our onboarding center, ensuring new drivers are effectively trained, credentialed, and set up for success from day one. You will play a critical role in shaping the early driver experience, coordinating onboarding logistics, managing test drives, and supporting driver performance during their initial weeks with 8Fleet. This is a hands-on role requiring strong attention to detail, excellent communication skills, and a structured, process-driven mindset.
WHAT YOU'LL DO:
- Manage the Onboarding Center: Oversee daily operations of the driver onboarding center, ensuring a smooth, professional, and efficient onboarding experience.
- Driver Onboarding Execution: Ensure all drivers complete onboarding materials, understand company policies, and are fully prepared before starting shifts.
- System Setup & Hiring: Hire drivers into internal systems, create and manage driver credentials, and ensure all documentation is complete and compliant.
- Operational Reporting: Track onboarding funnel metrics, driver readiness, completion rates, and onboarding quality metrics. Use data to identify bottlenecks and recommend improvements.
- Test Drive Coordination & Management: Schedule, coordinate, and oversee driver test drives, ensuring all drivers meet operational and safety standards.
- Driver Performance Management (Early Lifecycle): Monitor and support driver performa...