Per-Diem Studio Operations & Support Consultant

Job Description:Reporting to the Studio Operations and Support Manager, the Studio Operations and Support Consultant provides engineering support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, and equipment. They perform essential functions to maintain the correct and consistent operation of the studio facilities: inspecting equipment at start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, providing effective tier 1 and tier 2 technical support, maintaining the established protocols for logging students in and out of facilities in order to maintain inventory and ensure proper facility usage, and following up on any issues either directly or via a ticketing system. They also regularly create and update both user-facing and internal technical documentation as well as perform semesterly project work to implement upgrades to spaces and test hardware and software. These functions ensure classes and sessions can operate with minimal disruption. The Studio Operations and Support Consultant collaboratively oversees a group of 50 studio assistants hired through Student Employment. The 32 recording studios and suites are in operation 22 hours per day, seven days per week and serve thousands of music technology students, visiting artist events, faculty, visiting artists, faculty and chair grant recordings, events, major residencies, special programs, college service and community outreach projects.ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:Provides in-person, on-call, and remote support for a variety of technologies, systems and services; specialized music technology equipment (audio consoles, mix controllers, monitor systems, microphones, recording equipment, audio interfaces), network audio systems, computer systems, music technology software, audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, and amplifiersProvides support, technical assistance, and troubleshooting for classes, student sessions, daytime recording ensembles, grant sessions, and visiting artist events in the recording studios and production suitesProvides proactive monitoring and testing of systems and equipment.Troubleshoots unresolved technical issuesIdentifies and escalates recurring issues so they may be addressed and resolvedCollaborates with Distributed Systems and Technical Maintenance teams to document and follow up as neededAdvises on areas for improved service offeringsConducts semesterly software and hardware testing: executes test plans, documents results, updates and trains in revised technical support techniques for new installationsParticipate in project teams for implementation of various technology related projects such as room upgrades, new technology rollouts, etc.Provides support for events occurring in the technology facilities. Performs se...