Premium Accounting Analyst

Horace Mann is seeking a detail-oriented and analytical Premium Accounting Analyst to support accurate processing, reconciliation, and management of premium payments and customer accounts.

In this role, you’ll research and resolve payment discrepancies, reconcile premium activity to the General Ledger, manage suspense accounts, and ensure billing and payment transactions are processed accurately and timely. You’ll work across multiple payment methods and systems while partnering with internal teams, financial institutions, and policy payors to resolve issues and maintain the integrity of premium accounting activities.

The ideal candidate brings a strong accounting foundation, excellent research and problem-solving skills, and a commitment to accuracy and exceptional service.

Key Responsibilities

Premium Accounting & Reconciliation

• Receive, research, and process premium payments rejected by financial institutions.
• Balance processing systems to the General Ledger daily for Lockbox, Credit Card, and Bank Draft transactions.
• Ensure premium billing is accurate across Credit Card, Bank Draft, and Direct Notice payment methods.
• Code premium check exceptions for Lockbox processing.
• Research policies with missing cash receipts and complete account adjustments as necessary.
• Research and resolve void check requests related to premium refunds.

Suspense & Payment Management

• Manage List Bill and Government Allotment premium suspense accounts.
• Analyze suspense activity daily and take appropriate action to resolve outstanding items for the team and partner departments.
• Update customer payment methods based on requests from financial institutions or policy payors.
• Research and complete required external reports accurately and timely.

Customer Account Maintenance

• Process customer account changes and payment-related transactions, including:

• Credit card chargebacks
• Policy cancellations
• Settlement discrepancies
• Manual charges
• Payment mode or method changes
• Online web payments

• Process policy cancellations and ensuring required communications are sent to policy payors.
• Communicate with policy payors through established correspondence systems regarding account and payment activity.

Research, Communication & Resolution

• Analyze and respond to internal and external communications, including emails, eForms, and research requests.
• Investigate premium accounting discrepancies and determine appropriate corrective action.
• Collaborate with internal business partners to resolve payment, billing, and account issues.
• Maintain clear and accurate documentation of research, decisions, and account adjustments.

Accuracy & Operational Excellence

• Ensure premium transactions are processed in accordance with established accounting controls, business rules, and procedures.
• Maintain a high level of accuracy while managing multiple daily priorities and deadlines.
• Identify recurring issues and opportunities to improve premium...