Product Specialist
Join our dynamic Customer Success team as a Product Specialist, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands! Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide. Our Global Impact: 400+ Million members connected through our platform. 100+ Global Brands trust us to drive loyalty and brand devotion. 3-Time Winner of “Best Technology Innovation in Loyalty”. Global recognitions for Excellence in Loyalty Management under numerous categories. Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025. Explore more about us at www.lji.io. The Opportunity: If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers. What You'll Do:Implementation & Delivery Lead end-to-end implementation of GRAVTY® solutions, ensuring delivery within scope, timelines, and quality expectations. Conduct discovery workshops and gather, analyze, and document business and functional requirements. Configure loyalty programs and coordinate integrations with client systems. Drive UAT, release planning, go-live readiness, and post-production support. Identify and manage risks, dependencies, issues, and change requests. Track implementation progress, delivery metrics, and maintain project documentation while ensuring SLA compliance. Business Consulting & Customer Success Understand client business objectives, challenges, and operational workflows to recommend effective loyalty solutions. Translate business needs into functional specifications, user stories, acceptance criteria, and solution designs. Define KPIs, support business case development, and contribute to solution planning and effort estimation. Build trusted client relationships through proactive communication, expectation management, and user enablement. Deliver training sessions, product demonstrations, and support customer adoption and long-term su...