Product Specialist

Job Summary:PRODUCT SPECIALIST – ARTIFAX SOFTWARERemote (UK) | Full-time | Professional ServicesJob Description:Do you understand the demands of delivering a busy programme, the complexity of cultural organisations, and why having the right operating system makes everything else possible? If this sounds like your world, read on.Artifax is seeking a systems-savvy, customer-focused Product Specialist to join our Professional Services team. This role sits at the heart of how we deliver expertise, training, and consultancy to arts and cultural organisations - helping venues in the UK and beyond achieve maximum return on investment from their Artifax systems and deliver exceptional experiences for their visitors.If you excel at translating complex operational needs into practical, elegant system configurations - and enjoy working closely with customers to optimise their processes - this role offers the chance to make a meaningful impact across the cultural sector.In this position, you will deliver high-quality professional services, including system configuration consultancy, tailored user training, and detailed report and development specifications. You will also play a key part in driving customer adoption and long-term value, collaborating with colleagues in Sales, Customer Success, Technical Services, and Product to support retention, revenue growth, and overall customer satisfaction.Your experience of how arts and cultural organisations operate is what sets you apart here - Artifax knowledge we can teach.What you'll be doingDelivering system configuration consultancy and onboarding support for new and existing customersLeading online and on-site training sessions tailored to each organisation's workflows and operational needsAsking the right questions to understand how customers work, where friction exists, and how Artifax can help them operate more effectivelyWorking with customers to produce detailed custom report and development specification documentsEngaging customers in conversations about how their systems connect - and how better-connected workflows could improve their operationsEmbracing AI tools in your own delivery and helping customers understand what AI makes possible for their operationsProviding telephone and email support as part of our helpdesk offeringSupporting the Sales team with prospects where specialist knowledge of the sector is requiredBuilding strong customer relationships to drive long-term engagement and product adoptionContributing to documentation, training materials, and knowledge resources across the teamMeeting billable delivery targets as part of a commercial PS function.What you'll bringDeep, direct knowledge of the arts and cultural sector - gained by working in it, not just knowing it existsConfidence with complex business management systems - you pick up new platforms quickly and understand how configuration drives operational outcomesStrong consultative and communication skills - you ask good questions, l...