Product Success Manager

ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube. Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WAPOSITION TITLE: Product Success Manager REPORTS TO: Senior Vice President, AI Product Management The Position  The Product Success Manager is the connective tissue between Per Scholas's AI product portfolio and the people who use it. Equal parts adoption specialist, instructor, and community manager, you will own the end-user experience of our technical products — ensuring that staff across the organization can confidently and effectively use the tools available to them. You will deliver the AI Fluency curriculum, build and execute a content calendar of ongoing enablement materials, manage 1:1 and group engagement with users, and use adoption data to design targeted trainings and interventions. This is a human-centered role: your success is measured not by whether a product ships, but by whether people actually use it well. This role draws from the discipline of Customer Success Management but is adapted for an internal context — your "customers" are your colleagues, and your goal is to maximize the value they get from every product in the AI Tech Solutions portfolio. What You'll Do AI Fluency Curriculum Delivery & Enablement Deliver Per Scholas's AI Fluency curriculum to staff across the organization, teaching with enough technical authority that participants trust the material and enough approachability that they feel safe asking questions Adapt curriculum delivery based on audience — tailoring depth, pacing, and examples for varied technical comfort levels across departments Develop supplementary training materials, quick-reference guides, walkthroughs, and FAQs for individual products in the portfolio Facilitate hands-on workshops, office hours, and drop-in sessions to reinforce learning and address real-time user challenges Content Strategy & Community Man...