Program Associate

IMPORTANT APPLICATION INSTRUCTIONS:Upload Resume or Curriculum Vitae for automatic population of information to the application.The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.Job DescriptionSUMMARY:Reporting to the Assistant Dean for Student Success, the Program Associate functions as the point of contact for the CCHL Student Success Center, supporting major events and programs throughout the year. The Program Associate provides administrative support to the Assistant Dean in the smooth and effective functioning of the Student Success Center.PRINCIPAL DUTIES AND RESPONSIBILITIES:Support the Assistant Dean for Student Success in matters related to operations and initiatives of the Student Success Center.Manage the Assistant Dean’s calendar, schedule meetings, and provide administrative support as needed.Serve as the primary point of contact for the College for Community Health Student Success Center, including front desk coverage, greeting visitors, and responding to inquiries from students.Coordinate front desk operations, including hiring, onboarding, training, and scheduling of student staff to ensure consistent service delivery.Coordinate the Student Ambassador Program, including hiring, onboarding, training, scheduling meetings, and sending communications.Support the coordination of student success initiatives, orientations, and onboarding events.Assist with social media and web content creation, production, and distribution of promotional materials, and mass email communications.Provide outreach to CCHL undergraduate students regarding retention, academic standing, registration, and timely progression toward degree completion via Navigate, CCHL email, phone, or text.Triage student inquiries, provide general guidance, and connect students to appropriate resources (e.g., academic advising, tutoring, coaching, and campus services).Provide pre-advising support by clarifying academic processes and preparing students for advising appointments.Generate routine reports on student engagement, outreach effectiveness,  academic risk indicators to inform retention strategies.  Collect and generate other data reports as needed.Perform duties as assigned.Management retains the right to modify responsibilities as needed.QUALIFICATIONS:REQUIRED: Bachelo...