Program Manager, Client Success Management
Job Title
Program Manager, Client Success Management
Job Description
Responsible for ensuring client satisfaction and project success.
Key Job Functions
- Project Management
- Effectively manage projects through all phases, with support from team members
- Collaborate effectively with project team members across functions
- Coordinate with and manage the output of vendors/ external partners
- Perform quality control functions on survey/research data, ensuring minimal/no errors
- Drive operational process improvement and innovation
- Client Management
- Proactively provide updates and constantly communicate with clients on program status for continued engagement
- Provide ongoing consultation to clients
Contribute to best practice development and download of best practices to clients