Program Manager | Remote, USA

The Program Manager manages engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of program and budget status, and managing issues to resolution. Program Managers are responsible for the program health over the entire program life cycle (on-boarding, service activation, service continuation, renewal, decommission). Program Managers are also responsible for onboarding the program team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of projects and programs. Program Managers are expected to build trusting relationships with clients through the delivery of successful outcomes in alignment with Optiv’s commercial commitments. The Program Managers oversees all program activity with key client engagements across Advanced Fusion Center (AFC). The Program Managers may lead others contributors to program engagements such as Client Engagement Specialists, Project Managers and Subject Matter Experts. Program Managers are integral in building relationships with their client counterparts or key points of contact. They also contribute to business development efforts by identifying new opportunities and collaborating with the account leadership to support business growth with the client.How you'll make an impactDrive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization rates on a weekly basis.Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management. Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments.  Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions. Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues. Demonstrate expert-level of knowledge of Program Management best practices, process and supporting systems to drive client outcomes. Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client. Ensure a common understanding by setting expectations in accordance with th...