Records Compliance Analyst

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position.

ABOUT US

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.

This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

ABOUT THE ROLE

The Records Compliance Analyst supports the Registrar’s Office by safeguarding the integrity, accuracy, and confidentiality of student academic records and ensuring compliant records practices across the institution. The role coordinates and executes key enrollment and degree reporting activities—including National Student Clearinghouse (NSC) and National Student Loan Data System (NSLDS) submissions—by validating data, resolving errors, and maintaining the system rules and configurations that enable accurate reporting. The analyst processes enrollment and degree verifications, transcript requests, and other record-release requests in accordance with FERPA and institutional policy, and serves as a knowledgeable point of contact for students, faculty, staff, and external stakeholders. In addition, the Records Compliance Analyst supports Registrar systems and workflows (e.g., Banner and related records platforms), produces routine and ad hoc reports within the data governance framework, and contributes to continuous improvement through documentation, training, and the identification of opportunities to streamline and modernize records operations.

TYPE OF SUPERVISION

Receive direction from the University Registrar.

• Direction – indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS

Record Management & Compliance - 40%

• Monitor and verify student enrollment and degree data for official internal and...