Regional Collections Lead
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). Regional Collections Lead Location: Bogota, Colombia .Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries. As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities. About the Role As a Regional Collections Lead, you’ll lead a regional Finance team responsible for post-billing Order-to-Cash activities across LATAM and NAMER entities, driving collections performance, reducing aged debt, improving working capital outcomes, and ensuring an efficient, compliant, and customer-focused collections service. Responsibilities Lead, coach, and develop a team of Collections Specialists and Team Leads Oversee regional collections performance and drive achievement of cash collection, overdue debt, and DSO targets Monitor team KPIs, productivity, service levels, and collections reporting Review aged debt and prioritize collection activity based on risk, value, and business impact Support resolution of escalated or complex customer accounts, disputes, overdue invoices, and payment delays Partner with Controllership, Cash Applications, Cash & Banking, Billing, Credit, and other Finance teams to resolve payment and account issues Ensure compliance with collections policies, controls, escalation procedures, and standardized Order-to-Cash processes Communicate with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes Provide management with updates and insights on overdue accounts, cash flow risks, collection performance, and high-risk accounts Identify root causes of overdue debt and implement process improvement, automation, and system enhancement opportunities Support onboarding, training, and continuous development of team members Liaise with third-party collection agencies, if applicable, to support overdue account recovery Other duties as assigned About You Qualifications & Skills Minimum 2 years of experience in a Team Lead role within a Collections function Bachelor’s degree in Finance, Accounting, or a related field Excellent (C1 level) written and spoken English for effective communication in a global environment Strong knowledge of ERP system functionality; NetSuite ex...