Regional Manager, Customer Experience and Success
ABOUT DASH0
Join Dash0 and help us define the future of observability. We are OpenTelemetry-native, building a delightful, simple, and AI-centric platform that eliminates vendor lock-in and meaningless toil. Shape a product that developers love—all with transparent pricing and cost-control built in.
The Opportunity
Dash0 is growing rapidly in the US market and we're looking for a Regional Manager, Customer Experience and Success to own the technical customer function across the region. This is a senior leadership position combining regional strategy, team development, and direct customer engagement.
At Dash0, Customer Experience and Success encompasses the full customer lifecycle — from initial technical engagement through proof of concept, commercial close, onboarding, and long-term adoption. There is no handover between teams; your organization maintains continuity of technical ownership across all stages. You'll serve as the principal technical interface between the US field organization and Dash0's global Product and Engineering teams.
What You'll Do
- Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives.
- Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching.
- Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption.
- Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, onboarding velocity, adoption depth, and retention.
- Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges.
- Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the e...