Senior Account Manager

WHAT WE DO MATTERS: At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.ABOUT THE ROLE AND OUR TEAM The Senior Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base. In this role, you will develop a consultative relationship with a set of accounts, maintaining and growing those partnerships. Your goal is to provide proactive coaching and development regarding TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals.   RESPONSIBILITIES  Consultative Partnership: Build relationships with key vendor contacts and consult proactively with vendors in the SMB/Mid-Market space on how to achieve results with TKWW products, including storefront content and lead response cadence. Revenue & Retention Management: Maintain ownership and accountability of a regional/territory-based book of business to achieve monthly ACV targets. Direct Retention: Directly own vendor retention by managing manual and auto-renewals, and handling saves for both obvious and subtle requests to cancel or downgrade.  Vendor Advocacy: Champion vendor sentiment by conducting proactive outreach and acting as the “voice of the vendor” to help leadership improve vendor satisfaction and long-term LTV. Strategy & Communication: Contribute to the redesign of vendor communication flows and email strategy as a Subject Matter Expert (SME).  Onboarding & Performance: Conduct assigned account onboarding to set new vendors up for immediate success while remaining 100% compliant with all data, record-keeping, and reporting requests. Technical Leadership: Act as the primary point of contact for new hires and the go-to resource for technical issues and product-related queries. Cross-Functional Collaboration: Work with various teams to support strategic initiatives, resolve complex vendor issues, and drive operational improvements.   SUCCESSFUL ACCOUNT MANAGERS HAVE: Experience: 5+ years of experience in a consultative renewal, retention, expansion, or cancellation role within a SaaS or similar environment. Proven Performance: Ability to articulate consistent and proven performance against revenue goals and customer performance targets. Account Management: Experience owning a smaller, higher revenue/higher impact ...