Senior Analyst, Product Analytics
Job DescriptionAt Zendesk, we strongly believe that to build a great company, you need great people. We enjoy working with smart, focused colleagues who care about both the work they do and the impact it has. We value collaboration, ownership, and delivering results in a pragmatic way. We like to move quickly, work together, and improve continuously. We’re looking for a Senior Analyst, Product Analytics to join our team. In this role, you’ll become an authority on our product data, helping uncover the customer behaviors and product trends that drive adoption, retention, and growth. You’ll work closely with Product Development and Go-To-Market teams to turn data into insights that shape strategic decisions across the business. What you'll be doingAnalyzing customer data to identify needs, understand how customers benefit from Zendesk products, and inform future business strategyAnalyzing product consumption trends and changes in customer behavior by defining and tracking key performance metrics, identifying key drivers, and proactively surfacing insights to leadersAnalyzing and validating data related to customers and products, including building curated intermediate tables by transforming raw data for key product usage areasPartnering with Product stakeholders to understand business objectives, capture clear requirements, write SQL queries, perform analyses, and develop insights on product usage, adoption, and customer outcomesWorking closely with data engineering teams to drive standardization and consistency in product data modeling, schemas, and reporting across the companySupporting strategic decisions through in-depth analysis and clear storytelling that makes data easy to understand and act on What you bring to the roleBackground in a quantitative and/or business field such as business analytics, economics, applied mathematics, or statistics; a BS/BA degree or equivalent experience preferredProven experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, quantitative research, or a related fieldExperience in Product Analytics and/or Pricing Analytics is a plusAdvanced SQL skills are a must; Snowflake experience is a plusExperience with data visualization tools and techniquesHands-on experience with AI tools such as Claude Code, ChatGPT, or similarExperience with DBT and Airflow is a plusBoundless intellectual curiosity — self-motivated, proactive, and unafraid to ask questions to learn and growExperience in fast-paced, scaled B2B tech companies is a plus What you’ll get from usThe opportunity to grow by tackling challenging problems and driving high-impact analytics workCollaboration with a team of smart, passionate people who are always willing to helpFreedom to innovate — bring your ideas, experiment, and make a real impactA global, collaborative work environment where you can connect with amazing people worldwide#LI‑AD1The Poland annualized base salary range fo...