Senior Business Analyst

WHO WE ARE 🌍 Creating content that resonates is great; turning that attention into growth is even better. That's what Manychat does. Our AI-powered automations help creators and brands engage audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work. We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow. WHO WE'RE LOOKING FOR 🌟 We’re looking for a sharp, collaborative, and impact-driven Senior Business Analyst to play a key role in driving Manychat's growth and strategic direction. Reporting to the Business Analytics Lead and working closely with leadership, you will directly influence the mid- and long-term roadmap by providing actionable insights and leading impactful analytics initiatives. You will collaborate with key business areas — including Business Ops, Product, Marketing, and Finance — to develop a solid understanding of the strategic drivers across domains, integrate insights holistically, and help optimize revenue and identify growth levers. You are highly analytical, proactive, and collaborative, able to manage complex projects independently, solve challenging and ambiguous business problems, and use data to drive real outcomes — measured by the impact you create, not the volume of analysis you produce. WHAT YOU'LL DO 🚀 Lead business analytics initiatives that drive Manychat’s growth and strategic roadmap, identifying key growth levers and opportunities to optimize revenue. Build growth and revenue forecasting models, including scenario and sensitivity analysis to pressure-test key assumptions and guide leadership decisions. Build and improve tools and dashboards to monitor company performance and give teams the visibility to act quickly. Own executive-level reporting, turning complex analysis into a clear narrative and actionable takeaways for the Leadership Team. Use AI tools and agents to work more efficiently — exploring data, automating reporting, prototyping ideas — while staying critical about the results before relying on them. Collaborate with Data Engineers to ensure accurate and reliable data pipelines. Contribute to cross-functional projects and collaborate with Business Ops, Finance, Billing, Product, Marketing, Engineering, Analytics, and Data teams to unify insights and strengthen strategic decision-making. Advocate for data-driven decision-making across the organization and proactively identify new areas of opportunity. TO SHINE IN THIS ROLE 💥 You'll Need: 5+ years of relevant experience, including 2+ years in business analytics or similar within a SaaS environment, with hands-on experience working with core SaaS metrics. Excellent English communication skills, both written and verbal, allowing you to convey complex findings clearly and effectively. Very strong technical skills in SQL and BI tools; experience with Python, R, and/or Git is...