Senior Client Onboarding Manager

Thank you for considering Progyny!Progyny is looking for a motivated Senior Client Onboarding Manager to lead internal and external stakeholders throughout our benefit implementation process.The Senior Client Onboarding Manager will be responsible for driving smooth client implementations that exceed our clients’ expectations. We are looking for a natural leader who is smart, innovative, and detail oriented. This individual will play a key role in guiding new clients through the onboarding process to ensure the successful integration of Progyny’s products and services. The ideal candidate will have experience navigating complex benefits programs and managing client relationships for large and strategic accounts.(This is not a software implementations role) What you’ll do…The Senior Client Onboarding Manager will serve as both a player and a coach, leading by example while managing a portfolio of new client implementations and strategic projects.  This role is responsible for:Overseeing projects from initiation through completion, ensuring seamless coordination across the onboarding team and cross-functional partnersManaging both on-cycle and off-cycle implementations, ensuring timelines, deliverables, and client expectations are consistently metDriving client implementations that exceed client expectations with minimal guidance and oversight from their direct manager Identifying gaps and optimizing work processes that help the team overcome gaps to support client implementations in accordance with: Business requirements, Partnership requirements, Client requirements  Communicating organizational processes both internally and externally (within the team, across departments, with external parties)Managing integrations with client-specific partners (carriers and vendors) that support a collaborative partnership and positive client and member experience during implementation and following the benefit go liveIncluding successful claims processing integration  Maintaining accurate, real-time reporting on all current implementation activities including communicating risks and abrasions to their direct manager Partnering with a team of Associate Onboarding Manager (s) and/or Onboarding Manager(s) within the department.The Senior Onboarding Manager is responsible for:  Training, coaching and mentoring team members on the implementation process and best practice adoption  Organizing team effort, identifying, and communicating team priorities, and motivating team members to achieve team goals About you...Minimum six years’ experience in a similar role with proven track record of successExperience working in a healthcare / benefit environment preferredBachelor's degree requiredMaster’s degree, PMP Certification, or similar certifications is a plusExperience supporting Taft-Hartley Fund, and/or public sector clients is a plusDemonstrated implementation management skills including leadership, communicat...