Senior Customer Experience Associate - French Speaking

Job Description:Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end to end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Someone with enthusiasm and energy, a keen attention to detail, the ability to work in a fast-paced environment, and a team-player looking for mentorship/coaching will be a perfect applicant. The ideal candidate is naturally curious, dedicated, detailed-oriented with a strong desire to work with awesome people in a highly collaborative environment. Responsibilities:Manage all inbound requests from designated accounts with strong support of client needsProvide education to clients on IAS products and systemsSafeguard accuracy of contracts and customer data in SalesforceProblem solving and dealing with client and data issuesLiaising with internal teams to seek answers / understand the issue and working towards resolution Role will include support to multi-regions and teams / stakeholdersParticipate in team and/or 1:1 meeting, share updates with clients, management, and stakeholdersAdditional responsibilities and projects assigned, as needed Qualifications:4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agenciesExtensive Salesforce experienceExcellent client service skillsKnowledge of order to cash process, analysis and reporting Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functionsStrong analytical, quantitative, and problem-solving skillsExcellent oral and written communication skillsFluent English and French language skills are essentialWhat puts you over the top: Dynamic candidate who can pick up tasks quicklyOutstanding communication and self-motivatedStrong sense of ownership and perseveranceIndependent and willingness to learn new thingsFluency in English and French Experience in the advertising technology industryExperience with or exposure to WorkdayAbout Integral Ad ScienceIntegral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization. Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit integralads.com.Equal Opportunity Employer:IAS is an equa...