Senior Manager, Product Strategy & Operations
About ParetoHealth ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model. Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs. By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another. If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future.Position Summary: As Pareto continues to scale, we're expanding our product portfolio, which will include the development of new alternative funding solutions. We are seeking a Senior Manager, Product Strategy & Operations to build and run the operating system that powers disciplined execution, strong partner performance, and scalable growth for the new solutions. This individual will serve as the internal integrator for a new Pareto product — translating strategy into cross-functional execution across underwriting, partner management, onboarding, client management, renewals, and governance. This is not a back-office operations role. What You’ll Own: Build the Product Operating System - Design and implement scalable workflows across underwriting, onboarding, renewals, customer and partner operations.- Establish governance cadence (SteerCo, OKRs, dashboards, decision logs).- Improve operational visibility and reduce friction as the business scales.- Ensure infrastructure supports 2–3x growth without operational instability. Lead Operational Partner Management - Serve as day-to-day operational counterpart to TPAs and stop-loss carriers.- Run structured performance reviews and escalation processes.- Maintain accountability to service expectations and contractual mechanics.- Ensure operational readiness for new partner launches. Translate Expansion into Execution - Own rollout plans for new TPAs, stop-loss carriers, markets, and program enhancements.- Align underwriting, commercial, product, operations, and finance stakeho...