Senior Manager, Success & Onboarding

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

As Senior Manager, Success & Onboarding, you’ll lead and scale the growth and onboarding strategy for the Mudflap Fuel Card.

You’ll own the entire early customer journey—from application and activation to retention—shaping how fleets experience Mudflap during their critical first 12 weeks. Leading a high-impact team of 9, you’ll drive performance through data, strategy, and operational excellence.

This is a high-visibility, high-ownership role for a strategic leader who loves building teams, optimizing growth, and creating exceptional customer experiences.

We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.

Work Location: This role can be based in Austin, TX or Palo Alto, CA and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

To support our team, we offer:

- Commuter benefits to ease your travel

- Lunches and snacks to keep you fueled

- A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Expectations (In this role, you will):

- Own and optimize the customer journey from application through activation and early retention

- Drive funnel conversion, onboarding performance, and time-to-value improvements

- Identify friction points and implement scalable, customer-centric solutions

- Partner cross-functionally with Product, Marketing, Operations, and Customer Success to optimize grow...