Senior Project Manager
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. The Senior Project Manager is a core delivery leader within the nCino KYC Africa Customer Onboarding team. In this role, you are the primary project owner for a portfolio of concurrent customer onboarding programmes, working in close partnership with Implementation Consultants (ICs) to ensure each client is onboarded onto the nCino KYC platform efficiently, compliantly, and to a measurable quality standard.Our onboarding cycles are fast paced; you need to be organised, decisive, and able to manage multiple concurrent customers without dropping the ball. Our client base operates predominantly under South African regulatory frameworks namely the FIC Act, and you will be expected to apply that context practically throughout delivery. You will also contribute to the capability and consistency of the broader Customer Onboarding team through mentorship, process improvement, and internal initiatives. Overall ResponsibilitiesProgramme Delivery & Lifecycle ManagementOwn end-to-end onboarding delivery for new customers. The process begins from sales handover through to the customer being deemed live, managing timelines, RAG status, and stakeholder communication for each customer throughout their journey.Confirm Salesforce completeness at handover; create and maintain Monday.com project plans with accurate status, milestone tracking, and notes at every stage.Send and manage all customer communications at each onboarding stage: welcome emails, kick-off agendas, action-required requests, walkthrough invitations, and go-live confirmations, in line with the standard onboarding journey.Coordinate internal alignment meetings for Enterprise customers (Sales, Account Manager, Compliance, PM) ahead of client-facing sessions; maintain shared Slack channels for cross-functional visibility.Manage concurrent onboarding programmes across new customers, running parallel workstreams where possible rather than waiting on one dependency to move the whole programme forward.Serve as the first escalation point for delivery issues: resolve blockers proactively and escalate to the Manager where required.Customer-Facing FacilitationLead kick-off calls for new customers: setting expectations, demoing the system, confirming timelines and users, and securing dates for next steps.Facilitate Needs Analysis sessions in partnership with the IC: walking the customer through their instance, capturing business and process requirements, and ensuring the configuration remains FICA compliant.For Enterprise customers: facilitate Fit-Gap Analysis workshops and Project Scope Document reviews, ensuring sign-off before configuration begins; maintain a change log for scope updates throughout the programme.Coordinate UAT: prepare customers, manage feedback cycles, track resolution, and confirm sign-off before go-live.Manage Handover meeting, bringing AM and Support up to...