Senior User Researcher

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally.

We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & Booking.com http://Booking.com to expand their international offerings more quickly and remain tax-compliant.

The Role

We're looking for our first Senior User Researcher to build the research function at Fonoa from the ground up. You'll establish the connection between our customers and our teams, helping product and business make better decisions with confidence.

You'll own the entire research practice, from building a scalable customer research program to uncovering the insights that shape our AI-native Tax Operating System. You'll turn research into compelling stories that influence strategy, validate product direction, and demonstrate measurable impact on customer experience and business outcomes.

This is a hands-on Senior IC role reporting to the Head of Design. You'll work alongside a high-caliber team of designers, product managers, engineers, and tax managers, with the opportunity to build a lasting research culture and define how customer insights shape everything we build.

What you'll do

- Build Fonoa's research function. Establish the processes, tools, and culture that make customer research a trusted part of how we build products.

- Become the voice of the customer. Build and maintain a scalable customer research panel that enables fast, continuous access to customer insights.

- Guide product direction. Partner with Product, Design, Engineering, and business teams to validate opportunities, reduce uncertainty, and increase confidence in product decisions.

- R...