Service Manager - Queen's Cross Food Hall (Eaton Centre)

A sprawling new food hall located at CF Toronto Eaton Centre, explore 16 chef-driven food stalls, including a vibrant café and bar, and a rotating selection of local pop-ups offering a taste of Toronto’s diverse culinary scene.What's in it for you?Shared gratuitiesPaid vacation, sick, and personal dayComprehensive health, dental, and vision benefits, including enhanced mental health coverageDining allowance/ Clothing allowanceDiscounted gym membershipAccess to our employee assistance program Group life and disability insurance 50% dining discount at all O&B restaurants for you and up to three guestsRRSP matchingEmployee referral programProfessional development fundJoin one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await! Joining us means you will be part of an extraordinary and exciting company! You’re a key team player reporting to the General Manager and collaborating closely with the rest of the restaurant team. You’re involved in many aspects of the restaurant, which means you’ll be a cut above the rest. You’ll learn our sought after set of systems and procedures while working closely with your FOH and BOH Teams. You’ll bring professional, enthusiastic leadership each day; and contribute in setting our restaurants apart while maintaining a warm, welcoming and rave worthy guest experience!The Day to Day:Ensure a guest first approach is being accomplished by all staffCommunicates the vision to all team members and leads by example.  Reinforces the O&B values daily and inspires the team with his/her exciting vision for the futureManage and oversee a variety of quick service outletsRegularly monitors and achieves the O&B points of technical service and points of detailsBuilds and maintains relationships with guests, team members and senior management alikeFollows bar, beverage and wine control procedures exactlyShows leadership in creating a culture that revolves around the experience and enjoyment of food and wineDemonstrates high personal integrity, business ethics and takes every opportunity to promote the venueConducts recruitment and selection  and training and development initiatives as well as performance management and employee coachingUses conflict/resolution and problem solving skillsAdequately manage the team referencing sales and labour targetsConduct briefings with  service staff prior to each functionSchedules staff to properly service events/functionsEnsure accuracy and timeliness of payroll recordsStrive for maximum efficiency and continual improvement of staff productivityParticipate on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followedOther duties as assigned or required Take pride in your work and hold yourself accountableSeasoned hospitality professional     Experience in F&B managementCulinary education requiredActively...