Solution Outcome Management Leader @Advizex (Remote)

This position will join the Advizex team, a Myriad360 company.   About Advizex  Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach.  For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.  This role will join the Advizex team and play a key part in continuing that legacy.   Learn more about Advizex here!  Role Overview  This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a strategic and technically proficient Solution Outcome Management Leader to lead and scale our Managed Services Customer Success organization. This leader will be responsible for developing and executing a customer success strategy that drives customer retention, expansion, adoption, and overall customer value realization across our managed services portfolio.  The ideal candidate has successfully built or transformed a Customer Success practice, possesses a strong technical background in IT infrastructure, cloud, networking, cybersecurity, or managed services, and has a proven ability to lead high-performing Customer Success Managers (CSMs). This individual will serve as a key liaison between customers, operations, service delivery, sales, and executive leadership to ensure exceptional customer outcomes and long-term partnerships.  Must be based in the United States.   Key Responsibilities  Customer Success Leadership  Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers supporting managed services customers.   Establish the operating model, processes, and KPIs for the Solution Outcome Management organization.  Create scalable customer lifecycle programs focused on onboarding, adoption, value realization, renewal, and expansion.   Customer Retention & Growth    Own customer retention, customer health, and account profitability.   Develop executive-level relationships with key customer stakeholders.   Identify and mitigate customer risk through proactive engagement and health monitoring.   Partner with Sales and Account Management teams to uncover growth opportunities and support upsell and cross-sell initiatives.  Practi...