Spanish Bilingual Inbound Customer Service Representative- Remote

Join the People Helping PeopleVelera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.Upcoming Training Start Dates: September 21st. Second shift schedules available$18.41/hr + Performance Bonus, Shift and Language DifferentialThe Opportunity                                                                                                                                                        The Contact Center Agent I - Bilingual will be responsible for applying knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path.Day in the Life                                                                                                                                                       Takes incoming calls from members.Navigates tools and resources to properly address member inquiries.Maintains a high level of service with memb...