Sr. Professional Services Consultant
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.We invented the cyber ratings industry in 2011Over 3000 customers trust BitsightOver 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remoteThe Senior Consultant steers PS delivery excellence. You'll lead complex client engagements, mentor Consultants as they grow, and own the quality and strategic direction of multi-account programs. You report to a PS Manager and function as the technical authority on your portfolio, making judgment calls on approach, resourcing, and escalations.Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.We invented the cyber ratings industry in 2011Over 3000 customers trust BitsightOver 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote In this role, you'll shape how your Consultants approach client work, design engagement strategies that balance depth and scalability, and own the client outcomes that matter most—retention, expansion, and trust. You're a decision-maker on your own accounts and a trusted advisor to the Consultants supporting them. This is for someone who wants to grow into leadership without losing touch with the work itself.ResponsibilitiesOwn strategic direction and outcomes for assigned complex or high-value client engagements, including scoping, resourcing decisions, and timeline accountabilityDesign and approve engagement strategies, methodologies, and deliverables before Consultants execute themLead and mentor Consultants assigned to your accounts or programs, providing coaching on client management, technical judgment, and quality standardsConduct quality assurance on consultant deliverables, assessments, and client communications before they reach external stakeholdersIdentify gaps in Consultant performance or skill development and work with management to address themManage escalations—both client-facing (complex requests, relationship friction, unmet expectations) and internal (resourcing, product limitations, technical blockers)Own executive-level relationships and strategy...