Strategy & Operations Lead

The Role

We're looking for a Strategy & Operations Lead to sit at the intersection of data, process, and AI, helping us build the systems that make Assured scale. This is not a coordinator role or a chief-of-staff role. It's a hands-on, builder role for someone who is as comfortable writing a SQL query as they are running a cross-functional project.

You'll spend the majority of your time (60–70%) on analytical and AI/automation work: building reporting infrastructure, designing and deploying workflow automations, and turning messy operational data into insight. The rest of your time will go toward ops and strategy: supporting escalations, writing SOPs, coordinating across teams, and working directly with leadership on priority initiatives.

This role reports to the Senior Director of Operations and works closely with our Operations, Product, and Customer Success teams.

What You'll Do

Analytics & Reporting

- Own the design, build, and maintenance of dashboards and performance reporting infrastructure (Hex, Omni, Metabase, Looker, or equivalent)

- Define and track KPIs across credentialing, enrollment, and client operations

- Turn ambiguous business questions into clear analytical frameworks

- Plus: Can write SQL & Python and work directly within our data warehouse to answer operational questions and surface trends

AI & Automation

- Identify high-leverage opportunities to automate manual workflows using AI and no-code/low-code tools

- Build, test, and deploy scrappy automations owning the full lifecycle from scoping through UAT and rollout to our distributed fulfillment team

- Partner with the Engineering, Product, and Design teams to evaluate and integrate new AI agents & tooling

- Document automation logic and maintain SOPs for deployed workflows

Operations & Strategy

- Provide escalation support on complex operational issues, working with the Customer Success and Deployment teams to resolve and prevent recurrence

- Lead or contribute to...