Student Financial Services Specialist

If you are a current Barnard College employee, please use the internal career site to apply for this position.Job:Student Financial Services SpecialistThe Student Financial Services Specialist serves as a key resource in supporting students and families with all aspects of tuition billing, financial aid, and related student account services. Specialists are cross-trained to provide general guidance across both Student Accounts and Student Aid, while each may hold a primary focus area. The position ensures compliance with federal, state, and institutional policies, delivers high-quality customer service and assists in piloting emerging service technologies, including AI-driven solutions, to continuously improve service delivery and response times. To support accuracy and accountability, operational responsibilities for awarding aid and billing/collections are structured to remain distinct, while specialists collaborate to provide seamless service to students and families.Job Description:Duties and responsibilities include the following and may rotate among Student Financial Services Specialists as assigned by their manager:General:Provide seamless guidance to students and families across financial aid and billing matters while adhering to accountability standards that keep awarding aid and billing/collections responsibilities distinct.Provide accurate and timely information to current and prospective students and families regarding financial aid, billing, payment alternatives, loan programs, refunds, deadlines, and institutional policies.Advise students on financial deadlines, financial aid options, and eligibility and application requirements.In addition to core advising duties, this specialist acts as a functional liaison for student service innovations, exploring and supporting the implementation of artificial intelligence (AI) and automation tools to enhance the overall digital student experience. Enforce federal, state, and institutional regulatory standards.Assist in financial literacy outreach and education programs in collaboration with Admissions, Student Affairs, and other College partners.Maintain confidentiality of personal student financial information in compliance with FERPA and College policy.Contribute to process improvements and ensure strong internal controls.Perform other related duties as assigned.Student Aid FocusPerform need analysis and packaging for assigned caseload of prospective and current students with an understanding of the principles of federal methodology including:Evaluating and calculate awards with a thorough knowledge of and adherence to Barnard’s own policies and procedures.Make professional judgment decisions in extenuating circumstances to determine student's eligibility and awardsAwarding institutional and federal grants, loans and jobsEstimating federal state and outside need-based grants and loansAssist with the packaging and awarding of federal, state, and institutional financial aid, and appeal...