Student Records Generalist

Job Requisition:JR101947 Student Records Generalist (Open)Job Posting Title:Student Records GeneralistDepartment:CC00404 WM001 | WMUO | Workday ProjectJob Family:Staff - Academic Program AdministrationWorker Sub-Type:Regular (benefited)Job Requisition Primary Location:Blow Memorial HallPrimary Job Posting Location:Posting Location - William & MaryJob Description Summary:The Student Records Generalist is a flexible support position cross-trained to support core University Registrar functions. The position supports a wide range of enrollment services and student records processing in a caring, timely, and accurate manner. The individual adheres to office, federal, state, and University policy and procedures and interacts with students, parents, faculty, staff, outside agencies and the general public. The Student Records Generalist plays a key role in the effective operation of all teams with the University Registrar’s Office (UREG). The position will work closely with colleagues to ensure operations are delivered effectively and that there is appropriate support for day-to-day processes within the team to run smoothly. The position helps ensure capacity and expertise across UREG to manage variable workflow peaks across the academic year and expertly support continuous operations as UREG engages in university-wide projects and implementations.Job Description:Required Qualifications:High school diploma or equivalent.Demonstrated ability to effectively interact/communicate with a diverse population in an effort to promote exceptional customer service.Strong organizational/time management skills.Ability to make independent decisions utilizing complex guidelines.Strong data and records management skills.Demonstrate general office skills and proficiency with MS Office.Preferred Qualifications:Experience with higher education.Experience with student information systems (i.e., Banner).Conditions of Employment:This is a non-exempt position, which may be eligible to receive overtime in accordance with the Fair Labor Standards Act.This position is restricted to a specific term.This position is restricted based on the availability of funding.Job Duties:20% - Veterans’ Benefit Certifications:Maintain status as a VA certifying official.Completing VA certifications as needed by the Veterans’ Benefit Coordinator.Facilitate record keeping and quality assurance procedures.20% - General Registrar Support:Develops positive relationships across the department and the university, providing assistance to colleagues on all aspects of UREG processes.Cross training across other office functions and processes as further areas of need are identified.Provide ongoing, expert backfill within UREG to support fluctuations in staffing due to university-wide projects and implementations.20% - Enrollment Services Support:Perform registration and schedule adjustments.10% - Degree Progress and Audit:Process major/minor declarations.Process degree program substitutions.Process fi...