Student Services Officer

Western Sydney University International College (WSUIC) is a TEQSA accredited Higher Education Provider, located in Parramatta (Sydney). WSUIC offers University Foundation Studies and Diploma programs for students that have not met the direct entry requirements into Bachelor degrees at Western Sydney University. The college is a Joint Venture between Western Sydney University and Navitas.Ranked in the top 2% of universities worldwide, Western Sydney University is a modern, forward-thinking, research-led institution at the heart of Australia’s fastest-growing and most economically significant region. The University is ranked #1 globally and nationally in the Times Higher Education University Impact Rankings (2022, 2023, 2024 and 2025) for its commitment to the United Nations’ Sustainable Development Goals.Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Student Services Officer is responsible for providing high quality reception services to internal and external stakeholders of the College. This is the first point of contact for enquiries. The main responsibilities of the role include provision of information and assistance to students, University and College staff, education agents and the general public via face-to-face, email, internet and telephone interactions as well as ensure the reception area is professionally maintained and customers are dealt with proficiently and to the utmost standards. The Student Services Officer is also assisting with general administrative activities.Key Results Areas and Duties: •Organise student engagement activities (eg. events and excursions) and ensure a positive student experience; •Identify students with potential academic or personal issues and refer them to appropriate WSU support services such as WSU Welfare; •Provide high quality reception and student administration for the College including attending to student-related matters such as enrolment, student fees, special consideration applications, Leave of Absence applications, withdrawal applications and progression to Western Sydney University; •Ensure the efficient management of incoming calls, including enquiry referral in accordance with operational guidelines; •Arrange freight, courier deliveries; •Maintain campus facilities; •Schedule student appointments; •Maintain and update student records on the student management system; •Maintain student forms for reception; •Provide administrative assistance with general office duties including photocopying, printing and filing as required; •General upkeep and maintenance of student common areas, office space store rooms, teaching staff room and kitchen areas; •Arrange equipment maintenance; •Undertake ordering and maintenance of stationary, office machines and kitchen supplies; •Organise and order catering as required and assistance with all College events; and •Other general duties as required. Essential •Completion ...