Studio Manager

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure. What You’ll Do Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow. Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion. Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets. Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff. Promote Culture: Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio. Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff. Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment. Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals. Who You Are You’re a people-first leader who thrives in a fast-paced, high-volume environment. You live Tend’s values every day and know how to bring them to life in your studio: Tend to Others: You deliver results that matter to patients and your team while fostering a supportive, caring environment. Be Brave Enough to Lead: You step into challenges with confidence, making decisions that balance operational needs and patient care. Savor the Ride: You bring energy and positivity, keeping your team motivated through both busy days and challenges. Embrace Our Differences: You create an inclusive environment where every team member and patient feels valued and respected. Rooted in Growth: You’re open to feedback, reflective in your approach, and committed to personal and professional growth. Role-Based Competencies: Grows Other Every Day: You coach and grow your team, building future leaders within the studio. Keep the Studio in Sync: You organize work effectively, aligning people, processes, and priorities to meet studio goals. Think Ahead, Act Today: You anticipate challenges, think ahead, and act proactively to keep your studio on track. What You Have 5+ years’ experience leading teams of 10+ staff in a healthcare or hospitality environment. Experience partnering with clinical providers to deliver care and drive performance. 5+ years’ experience in management or operations preferred. Proven success managing KPIs, budgets, and operational targets. Strong communication and ...