Treatment Coordinator

About the Role At Tend, we do dentistry differently — without compromising on excellence or ambition. The Care Coordinator is one of the most important roles in a Tend studio: the first person patients meet, and the person who makes a treatment plan and a payment plan feel just as clear as a smile. You own the full patient journey, from check-in to checkout and everything after, and you're the connective thread between the front desk and the chair. What sets this role apart is everything layered on top of day-to-day operations. You're a treatment educator, a financial guide, and a patient advocate — someone who can hold a confident, honest conversation about care and cost, and who takes ownership of whether patients actually move forward with treatment. This role reports to the Studio Manager and works fully on-site. What You'll Do Patient Communication & Experience Manage inbound and outbound patient communication — phones, appointment confirmations, and outreach to unscheduled patients Communicate professionally across every channel — your calls, texts, and emails are clear, warm, and reflect well on Tend Advocate for patients and resolve issues in real time — you're empowered to find solutions and own the outcome Treatment & Financial Guidance Present treatment plans clearly and confidently, helping patients understand their diagnosis and the path forward Guide patients through their financial options — insurance benefits, out-of-pocket costs, financing, and prior balances — with transparency and without pressure Own the patient pipeline: a full schedule, treated patients who understand and accept their care, and proactive follow-through on unscheduled treatment — one of the most impact-driven parts of the role Schedule & Studio Operations Own the daily schedule — confirm appointments, fill gaps, and ensure the studio is set up to run at full capacity every day Use reporting and outreach to proactively re-engage patients and ensure they're getting the care they need Partner with clinicians during huddles to align on same-day opportunities and patient priorities Maintain a clean, compliant, organized front-of-studio environment Follow-Up & Coordination Follow up with patients on outstanding treatment, unscheduled care, and any open questions after their visit Handle referrals and coordinate with other Tend studios or providers when specialty care is needed Who You Are Our values and competencies guide how we work at Tend — they're not words on a wall, they're how we hire, lead, and deliver care every day. Tend Values Tend to Others — You own outcomes for your patients: a full schedule, cases that move forward, and treatment plans that don't stall in the pipeline. Presenting a plan isn't the finish line — patients actually receiving care is. Be Brave Enough to Lead — You have direct conversations about cost and care, even when the answer might disappoint someone. You advocate for patients in the moment and take ownership of th...