Subject Matter Expert (SME) - AI for Client Success & Account Management (Late 2026)

About Ziplines

Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range. Together, we empower adult learners to confidently pursue the career they’ve always wanted.

Course development schedule

Work on this course will begin in the first half of 2026. We will be recruiting for SME roles on a rolling basis from now until the course enters development, so if you think you're a fit for the role, please fill out an application and we'll be in touch.

More about this AI for Client Success & Account Management course

Account managers and client success professionals are managing more accounts, higher expectations, and more complex customer needs than ever before. AI is rapidly transforming client communications, renewal forecasting, business review creation, and customer health monitoring — unlocking new opportunities to grow accounts and deepen loyalty.

This 5-week program teaches learners how to use generative AI, automation, and customer insight tools to elevate client experience and drive revenue growth. Learners apply AI to core workflows such as reporting, business reviews, objection handling, renewal preparation, and proactive account strategy.

By the end, learners leave with reusable templates, automated playbooks, and the ability to delivery world-class client success at scale.

About you 

You bring at least 10 years of client success or account management experience, at least 2+ years of experience in AI adoption, and a genuine passion for helping professionals thrive and achieve success. You have a point of view on what client success and acco...