Supply Support Specialist

THE ROLE

You'll be the front line for recruiters on the platform — the person they reach when they're getting started, hit a wall, or need something resolved fast. Day to day that means recruiter onboarding, platform and process help, submission and approval issues, payout questions, and disputes. You'll work in the platform Support chat, Slack, and email, and partner closely with the teams around you: Sourcing/onboarding, Activations, and Account Managers.

This is an early, high-ownership seat. Support at Paraform is still largely manual today, so a big part of the job is not just answering questions but designing the recurring ones out of existence — better onboarding, better self-serve, better systems. The work sits close enough to the rest of the business that you'll be expected to reason about the marketplace, not just clear a queue.

WHAT YOU'LL DO

- Be the first, fastest, and friendliest point of contact for recruiters across chat, Slack, and email.

- Triage and prioritize a high volume of competing requests — knowing what to answer first and why.

- Resolve platform, submission, approval, and payout issues, escalating cleanly when you can't.

- Help newly approved recruiters get to their first submissions and understand where they're competitive.

- Spot patterns across incoming questions and build structural fixes — onboarding improvements, Help Center content, self-serve flows — that reduce repeat volume.

- Partner with Sourcing, Activations, and Account Managers to keep recruiters engaged and active.

WHAT WE'RE LOOKING FOR

The traits below map to how we evaluate throughout the process:

- Recruiter-first mindset — you instinctively reason from the customer's incentives and experience, and you protect their trust, especially around money and fairness.

- Sharp communication — clear, warm, professional writing with a casual-but-polished tone and no careless slips.

- Prioritization & judgment — you triage ambiguity with a defensibl...