Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!Your Role:Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!Your Opportunity: Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and OperationsTroubleshoot, analyze and address customer technical inquiries and  ensure timely problem resolutionUse remote troubleshooting techniques to troubleshoot and correct issuesAnalyzing vulnerability scan results, system audits, and log eventsHelp customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issuesRecreate customer software issues in a lab environment for engineering assessmentEnsure customer feedback is properly captured and channeled into Product Management and Research & DevelopmentMaintain in-depth knowledge of Tenable products and information security best-practicesCreate and publish solution knowledge for re-use by customers and Tenable employeesContinually review personal performance metrics to ensure goals are consistently metMay perform other duties and responsibilities that management may deem necessary from time to timeOpportunities for career advancement within Technical Support as well as other organizations within TenableWhat You'll Need:Fluency and ability to explain technical concepts in English and SpanishMust be located in Me...