Technical Support Engineer III

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

WHAT WE DO

Mapbox has established itself as a global leader in location technology, providing high-definition maps and navigation solutions that power the next generation of connected vehicles. With a strong focus on the automotive sector, we partner with leading global OEMs and Tier 1 suppliers to deliver immersive, data-driven cockpit experiences. As we expand our footprint in China, we are looking for dedicated engineers to support our growing list of automotive partners in the region.

WHAT YOU'LL DO

- Break down complex customer questions into manageable pieces, dive into the Mapbox stack to find the answers to those questions, and craft concise and friendly responses

- Work with our engineering and documentation teams to ensure our product documentation and code examples are up to date and accurate

- Work with the rest of the Mapbox support team to ensure we’re consistently delivering high-quality support to our customers

- Aggregate user feedback and turn it into actionable next steps for Mapbox product engineers

- Monitor our public GitHub repositories to track open issues and assist Mapbox users and contributors as needed

WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE

- Native-level Mandarin and English fluency: Exemplary written and verbal communication skills in both languages.

- Automotive Sector Expertise: Experience supporting Car OEMs or Tier 1 suppliers, understanding the unique challenges of in-car ...