Vice President, Customer Success

Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale.  We enable payers and providers to design, measure, and execute value-based agreements with greater transparency, efficiency, and financial predictability.
We invest in hiring high potential and humble individuals who thrive in fast-paced environments and can rapidly grow their responsibilities as we continue to accelerate our growth.

We were co-founded by Brian Overstreet and Travis May (founder & former CEO of LiveRamp and Datavant, the two biggest data companies of the last 20 years), and are backed by Transformation Capital, Valtruis and other leading investors. In our first 2 years, Arbital Health has established itself as a trusted partner for over 40 payers, providers, and other stakeholders looking to navigate the complexities of risk-based contracting.

The VP of Customer Success is a senior leadership role responsible for the overall health, retention, and growth of Arbital Health’s client portfolio. Reporting to the C-suite, this leader will build, manage, and scale the Customer Success organization—including Directors of Client Success and their teams—to deliver world-class outcomes for payers, providers, and other value-based care stakeholders.
This leader will own the strategy and execution of Arbital’s post-sale client experience, driving Annual Recurring Revenue (ARR) retention and expansion while institutionalizing scalable processes, infrastructure, and a high-performing team capable of supporting rapid company growth.
Key Objectives
Own and grow ARR across the entire client portfolio through disciplined retention and expansion strategies.  
Build, lead, and develop the Customer Success team, including Director-level leaders and individual contributors.  
Define and execute a scalable Customer Success strategy aligned to Arbital’s growth trajectory and product roadmap.  
Partner cross-f...