Vice President, Professional Services
US Salary: $228,000 - $265,000 w/25% annual bonusAbout UsBonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.About the RoleThe Vice President, Professional Services is accountable for the strategy, execution, and financial performance of Bonterra's NPO-focused services organization that covers case management and fundraising solutions business units, encompassing implementation, post-go-live value delivery, technical account management, advanced support, and data engineering functions. This role leads a globally distributed team across multiple practice areas, owns the full P&L for NPO Services, and serves as the primary executive sponsor for large-scale, complex customer engagements. Leveraging AI-enhanced delivery models and automation-first methodologies, this leader drives time-to-value improvements, margin optimization, and service portfolio expansion across a diverse customer base of nonprofit and social good organizations.Operating as a key partner to Sales, Customer Success, Product, and Support, the Vice President ensures Professional Services functions as a strategic growth asset for Bonterra's commercial motion while translating customer insights into product evolution and service innovation. This role holds organizational accountability for delivery quality, team capability development, and multi-year services strategy.Bonterra is a technology company that builds software platforms enabling nonprofit organizations to raise funds, manage volunteers, and administer the programs they deliver to the communities they serve.What You'll DoLead a globally distributed Professional Services organization comprising business analysts, implementation consultants, project managers, technical account managers, advanced support consultants, developers, quality analysts, and data engineers, ensuring team members are aligned, enabled, and performing against defined service delivery standards.Own and actively manage the NPO Services P&L, driving margin and utilization optimization to consistently deliver on financial targets across a multi-product, multi-segment services business.Define and execute a multi-year vision and operating strategy for NPO Professional Services, positioning the function as a force multiplier for Bonterra's commercial organization and a driver of customer adoption and retention.Design and continuously optimize a fungible services delivery model that scal...