VP of Customer Success (m/f/d) - Healthtech / AI
🎤 WHY VOIZE? BECAUSE NURSES DESERVE THEIR TIME BACK.
We're building the AI companion for Europe's 2M+ frontline care workers. Today, 2,000+ care facilities and 200,000+ nurses use voize every shift - and our AI gives them back up to 30% of their time: time to care, to connect, to be present with the people who need them most.
We recently closed a €50M Series A led by Balderton Capital, with HV Capital and Y Combinator - but what matters more: we’re already live at scale in one of the hardest environments to build in.
Why now? We've crossed product-market fit - and healthcare systems globally are under massive pressure: staff shortages, rising demand, and increasing complexity. The next 24 months are the move from breakout startup to category leader - scaling from 200,000 to 500,000+ users, from Germany to a multi-country footprint.
💡 YOUR MISSION: MAKE EVERY CUSTOMER A POWER USER
As VP Customer Success, you don’t just run a CS org - you define how voize becomes part of everyday care delivery at scale. Your team is the bridge between product and real-world usage:
- turning pilots into system-wide adoption
- turning features into repeatable daily habits
- turning “AI potential” into measurable time-saved on every shift
You build and lead the Customer Success & Support org (CX) that ensures voize is not just bought, but used - deeply, daily, and across entire organizations.
Because in our world, retention is not won in renewal calls. It is earned through consistent, everyday usage.
Concretely, you own the systems that make adoption scale:
- Adoption & time-to-value across enterprise (1,000–5,000 users) and SMB (<150 users) segments
- Customer health: the measurement philosophy, the signals, the early-warning system
- Onboarding & rollouts: from single-facility pilots to multi-site enterprise deployments
- Gross retention: protecting the base through deep product usage, not commercial negotiation
- Customer Support: the human + AI motion th...