Admission Service Representative I
Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position.ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. In order to collaborate with nationally distributed colleagues. Employees must be available for collaboration during core hours from 9am to 2pm (PST). ABOUT THE ROLE Under general direction from the Admissions Supervisor, the Admission Service Representative is responsible for the processing of applications in administrative computing system. The Admission Representative is responsible for successfully guiding the applicant through the admissions process and for representing UMass Global in a positive and professional manner.TYPE OF SUPERVISION RECEIVED: General direction from the Admissions SupervisorPOSITION DUTIES AND RESPONSIBILITIES: Essential functions: 100% of timeProcess applications in administrative computing systemPrepare files for evaluation/decision. Link scanned documents in document imaging system. Create and update files. Track received documents in computing system, enter transfer coursework. Input communication codes, status codes, and trigger correspondenceProvide support and assistance to both applicants and University stakeholdersAssist applicants with troubleshooting issues as related to policies and proceduresAssist in the development of training materials university stakeholdersAssist with the training of university student teamsRun audit reports on application data and follow up with University campus staffAssist with quality control reporting and data integrityResponsible for maintaining regular contact with university partners, particularly the Enrollment Coaches, via regular scheduled meetings, and data report follow-upAssist in the upd...