Quality Assurance Specialist
Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position.ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. In order to collaborate with nationally distributed colleagues. Employees must be available for collaboration during core hours from 9am to 2pm (PST). ABOUT THE ROLE This is a part-time fixed contract position working 20 hours per week with a contract length of 1 year. The Quality Assurance (QA) Specialist supports the University’s commitment to high-quality, accessible, and effective online learning by conducting systematic course reviews aligned with the Course Quality, Consistency, and Effectiveness (CQCE) Standards. This role is responsible for evaluating online courses using the CQCE Course Audit Tool; documenting evidence of alignment, quality, accessibility, and functionality; and collaborating with instructional design, academic leadership, and course management teams to support continuous improvement. The QA Specialist contributes to both course development quality assurance and ongoing course lifecycle maintenance, ensuring that all courses meet institutional expectations for instructional quality, regulatory compliance, accessibility, and learner experience. TYPE OF SUPERVISION: Receive general supervision from the Associate Vice Chancellor, Instructional Innovation. General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Conduct CQCE Course Audits Perform detailed course ...